Otahsé: The First High-End One Piece Perfume

You might ask us.

FAQ

Shipping & Delivery

Which countries do you offer delivery to?

Currently, our deliveries are limited to the 50 U.S. states.
We’re working on expanding internationally soon, stay tuned for updates.

Which countries do you offer delivery to?

Currently, our deliveries are limited to the 50 U.S. states.
We’re working on expanding internationally soon, stay tuned for updates.

Which countries do you offer delivery to?

Currently, our deliveries are limited to the 50 U.S. states.
We’re working on expanding internationally soon, stay tuned for updates.

Do you ship internationally?

At this time, we only deliver within the United States.
However, global shipping is part of our future and we’re actively preparing to bring OTAHSÉ to collectors around the world.

Do you ship internationally?

At this time, we only deliver within the United States.
However, global shipping is part of our future and we’re actively preparing to bring OTAHSÉ to collectors around the world.

Do you ship internationally?

At this time, we only deliver within the United States.
However, global shipping is part of our future and we’re actively preparing to bring OTAHSÉ to collectors around the world.

Are there any shipping fees?

Shipping fees vary by location and order size. The exact cost will be calculated at checkout.

Are there any shipping fees?

Shipping fees vary by location and order size. The exact cost will be calculated at checkout.

Are there any shipping fees?

Shipping fees vary by location and order size. The exact cost will be calculated at checkout.

I entered the wrong shipping address. What can I do?

Please contact us within 5 days. We’ll do our best to update your shipping address before your order is processed.

I entered the wrong shipping address. What can I do?

Please contact us within 5 days. We’ll do our best to update your shipping address before your order is processed.

I entered the wrong shipping address. What can I do?

Please contact us within 5 days. We’ll do our best to update your shipping address before your order is processed.

Orders & Payments

Can I pay for your products in installments?

Yes, for added flexibility, we offer payment plans through Shop pay and Affirm.
These options allow you to split your purchase into manageable installments and pay at your convenience.

Can I pay for your products in installments?

Yes, for added flexibility, we offer payment plans through Shop pay and Affirm.
These options allow you to split your purchase into manageable installments and pay at your convenience.

Can I pay for your products in installments?

Yes, for added flexibility, we offer payment plans through Shop pay and Affirm.
These options allow you to split your purchase into manageable installments and pay at your convenience.

I'm automatically redirected to Shop Pay at checkout. How can I use a different payment method?

Scroll down to the bottom and simply click “Check out as guest”. This will take you to the regular checkout page where you can choose other payment options like credit card or PayPal.

I'm automatically redirected to Shop Pay at checkout. How can I use a different payment method?

Scroll down to the bottom and simply click “Check out as guest”. This will take you to the regular checkout page where you can choose other payment options like credit card or PayPal.

I'm automatically redirected to Shop Pay at checkout. How can I use a different payment method?

Scroll down to the bottom and simply click “Check out as guest”. This will take you to the regular checkout page where you can choose other payment options like credit card or PayPal.

Will I receive confirmation after placing my order?

Yes, a confirmation email will be sent to you shortly after your order is completed.
This will include your receipt and order details for your reference.

Will I receive confirmation after placing my order?

Yes, a confirmation email will be sent to you shortly after your order is completed.
This will include your receipt and order details for your reference.

Will I receive confirmation after placing my order?

Yes, a confirmation email will be sent to you shortly after your order is completed.
This will include your receipt and order details for your reference.

How can I track my order?

As soon as your package ships, we’ll email you a tracking number.
You can use it to track your delivery through our website on the Order Tracking page.

How can I track my order?

As soon as your package ships, we’ll email you a tracking number.
You can use it to track your delivery through our website on the Order Tracking page.

How can I track my order?

As soon as your package ships, we’ll email you a tracking number.
You can use it to track your delivery through our website on the Order Tracking page.

Returns, Refunds & Policies

Can I cancel or change my order after it's placed? Can I return a perfume if I don’t like it?

Unfortunately, we’re unable to cancel or modify orders once they’ve been placed.
Each OTAHSÉ piece enters production immediately after checkout, and due to the handcrafted nature of our work, all sales are final.
We kindly ask that you review your order carefully before confirming your purchase.

Can I cancel or change my order after it's placed? Can I return a perfume if I don’t like it?

What is your return policy?

All sales are final. Since each bottle is handcrafted in small batches, we’re unable to accept returns or exchanges once an order is placed.

What is your return policy?

All sales are final. Since each bottle is handcrafted in small batches, we’re unable to accept returns or exchanges once an order is placed.

What is your return policy?

All sales are final. Since each bottle is handcrafted in small batches, we’re unable to accept returns or exchanges once an order is placed.

What should I do if my order arrives damaged?

Please reach out to our support team as soon as you can. You’ll also find helpful instructions here to guide you through the next steps.

What should I do if my order arrives damaged?

Please reach out to our support team as soon as you can. You’ll also find helpful instructions here to guide you through the next steps.

What should I do if my order arrives damaged?

Please reach out to our support team as soon as you can. You’ll also find helpful instructions here to guide you through the next steps.

When will I receive a refund or replacement if my order arrives damaged?

Once your request is reviewed and approved, we’ll begin processing your refund or replacement.
This will be issued within 10 days of confirming the damage.

When will I receive a refund or replacement if my order arrives damaged?

Once your request is reviewed and approved, we’ll begin processing your refund or replacement.
This will be issued within 10 days of confirming the damage.

When will I receive a refund or replacement if my order arrives damaged?

Once your request is reviewed and approved, we’ll begin processing your refund or replacement.
This will be issued within 10 days of confirming the damage.

Community & Early Access

Do you have a loyalty or rewards program?

A reward program is not yet in place, but it’s part of what’s to come.
For now, we invite you to become part of our community here, where you'll receive early access to future releases, exclusive offerings, and first word when our loyalty circle opens.

Do you have a loyalty or rewards program?

How can I get early access to new drops?

You can join us here and unlock early access to exclusive releases, updates, and surprises.

How can I get early access to new drops?

You can join us here and unlock early access to exclusive releases, updates, and surprises.

How can I get early access to new drops?

You can join us here and unlock early access to exclusive releases, updates, and surprises.